Refund-Policy

We have a 7-day STORE CREDIT or EXCHANGE policy, which means you have 7 days after receiving your item to request an exchange or store credit. To be eligible for an exchange or store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

RETURN PROCESS:

Within 7 days of receiving the item.

1. Fill out the return card in its entirety.
   
   (Backside of the thank you note, that comes within your package)
   
   
2. Mail item and return card to:
   Shop 20 Online Returns
   69 Whispering Willows Pathway
   Scarborough, Ontario
   M1B 4B3
   
   OR
   
   Visit any of our locations with your item and return card for immediate in person assistance
   
   with an on-the-spot exchange or store credit.
   
   
3. Once mailed returns are received, allow 3 business days for online credit processing.
   You can always contact us for any return questions at info@shop20inc.com.
   
   Damages and issues:
   
   Please inspect your order upon reception and contact us immediately if the item is defective,
   damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
   
   Exceptions / non-returnable items:
   
   Swimear
   Bodysuits
   Sunglasses
   Shapewear
   
   Unfortunately, we cannot accept returns on sale items or gift cards.
   
   Online Exchanges:
   
   The fastest way to ensure you get what you want is to return the item you have, and once the
   
   return is accepted, make a separate purchase for the new item.
   
   Refunds
   
   We DO NOT offer refunds of any kind.